Shipping policy

PROCESSING AND SHIPPING

**We are currently processing orders in 5 business days***

This means 5 business days after the date of order. Some may be processed sooner based upon the amount of orders and the time it was placed.  From there, orders within the USA are delivered within 5 business days. For info on international shipping, please see the international shipping section. 

RETURN & REFUND POLICY/DAMAGES

At this time we are not accepting refunds or returns; however, if there is an issue with your order, please reach out to us within 10 business days of receiving your order so we can resolve it. This includes any items damaged in transit, missing items, or incorrect items.

EDITING AN ORDER ONCE ITS BEEN PLACED

If you need to make a change to your order, please notify us by email (contact@HollowedBeauty.com) as soon as possible. This includes order cancellations, item changes, and combining orders. It is not guaranteed that we will be able to make the adjustment if not notified ASAP because of how soon our orders ship.

RETURN TO SENDER ORDER

If your package is returned to us for an inaccurate shipping address, refusal of acceptance, outdated shipping info, or other reasons that are not directly at the fault of Hollowed Beauty, but rather customer input or USPS, the returned package will be processed for a refund once arriving back to us, minus the non-refundable shipping fee that we are unable to recoup on returned packages.

INTERNATIONAL SHIPPING

At this time, we only ship within the US.

Operational Hours

To contact us, please email Contact@HollowedBeauty.com or use our contact form for assistance. Please note that they customer service team is available Monday-Friday from 6:30am - 3:00pm ET with the exception of holidays and scheduled brand closures. Emails are generally replied to within 2 business days. Please send us another email if you do not hear back within that time frame. 

Placing an order with us means that you have read and accept all of our polices listed above.